Bengaluru, October 27, 2025:
In a move that could redefine India’s electric vehicle (EV) service landscape, Ola Electric Mobility Limited has announced the expansion of its Hyperservice platform into an open, technology-driven ecosystem. The company will now allow independent garages, mechanics, and fleet operators to access genuine spare parts, diagnostic tools, and service training programs directly.
For the first time, Ola Electric’s proprietary service infrastructure and spare parts network will be made available beyond its in-house service centres. Customers and garages can purchase authentic Ola components directly through the Ola Electric Customer App and the company’s website, ensuring transparency and eliminating middlemen.
A New Era of ‘Service Freedom’
The company said the initiative represents a new phase of “service freedom” for over a million Ola customers across the country. It enables vehicle owners to choose where and how to get their EVs serviced — a breakaway from the conventional dealer-dependent model that dominates the auto industry.
In the first phase, Ola has made key spare parts available online. Over the next quarter, it plans to roll out diagnostic tools and technician certification programs, making the entire ecosystem open and accessible for independent service providers.
Bhavish Aggarwal on Democratizing Service Access
Announcing the initiative, Bhavish Aggarwal, Chairman and Managing Director of Ola Electric, said the move was part of the company’s effort to use technology to make service faster, more transparent, and efficient.
“We have built our service ecosystem from first principles, using technology to make it fast, transparent, and efficient. With Hyperservice scale-up, we are opening this capability to everyone. Every garage, fleet, and customer can now access the same high-quality tools, parts, and systems that power Ola’s own network. This is true service freedom, only possible in a D2C model,” said Aggarwal.
Aggarwal added that opening up Hyperservice aligns with Ola’s direct-to-customer (D2C) strategy, designed to eliminate dealer mark-ups and strengthen direct engagement with consumers.
Boosting Profitability and Enabling Skill Growth
The company said the Hyperservice expansion will strengthen its unit economics, boosting its high-margin parts and accessories vertical that scales organically with Ola’s expanding customer base.
The initiative also aims to empower India’s garage ecosystem, enabling any mechanic to train, get Ola-certified, and upskill in EV technologies — creating new income opportunities and supporting India’s goal of building a skilled EV workforce.
Aligned with Ola’s ‘India Inside’ Vision
The opening of Hyperservice forms a critical pillar of Ola Electric’s broader ‘India Inside’ strategy, which focuses on building open, domestically integrated platforms across batteries, software, and service infrastructure. The initiative is expected to support Ola’s goal of making India a global leader in EV innovation and manufacturing.
About Ola Electric Mobility Limited
Ola Electric Mobility Limited is India’s largest electric vehicle manufacturer with a vertically integrated production model covering everything from battery cell innovation to vehicle assembly. Its Ola Futurefactory in Tamil Nadu is among the world’s largest EV manufacturing hubs, supported by the Battery Innovation Centre (BIC) in Bengaluru.
The company operates more than 4,000 experience centres across India and maintains the largest company-owned EV retail and service network in the country.