BMC announced that how they are all set to introduce an omnichannel chatbot solution that will interact and cater to users on a variety of platforms which will be including its mobile app and web portal too. Further, they add that it will also expand services through social media platforms like Twitter, Instagram, and WhatsApp; which will help in providing information about nearby ward officials or hospitals where payments can be made and receipts can be obtained. Read More Business News on our website.
BMC Chatbot to be Launched Soon Read Everything You Need To Know
The framework will likewise consider a live specialist to answer questions, which the chatbot can’t reply and it will likewise send notices or cautions.
The BMC launched the WhatsApp IVA chatbot last year to provide information on the Covid-19 vaccination during the pandemic; however, it now plans to use the omnichannel chatbot solution to provide unified communication across its web portal and other channels for citizen interaction. Read much more latest business news on the Industrial Front e-news website.
Key Details About BMC Chatbot
“On various platforms, there might be multiple complaints about the same issue. An IT department official stated, “The omnichannel chatbot’s system will ensure that all complaints about a particular problem are identified as a single problem because all channels will be interconnected and no system will function independently in providing information or service delivery.”
The omnichannel chatbot framework, which will be coordinated with the SAP arrangement of BMC, will involve a day-in and day-out assist work area, a live talk, and, surprisingly, a voice with commanding across virtual entertainment stages and the web, which will empower a faster reaction time in crisis circumstances. The system’s development has been awarded a tender.”
“Extra civil magistrate Ashwini Bhide is managing the work to set up the framework,” said the urban authority.
The system will direct users to the BMC online payment systems or weblinks for the services they are interested in using, such as paying property tax or water tax or applying for a certificate or permit.
“For instance, if you want a marriage certificate, you can use the system to fill out the forms for it. For the sole purpose of document submission and verification, you must visit a BMC office,” an official stated.
Sharad Ughade, assistant commissioner and director of IT stated, “This will facilitate citizens’ access to BMC services through various channels.”
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