New Delhi: InterGlobe Aviation Ltd, the operator of IndiGo, has said its Board of Directors convened immediately after mass cancellations and delays began, and has constituted a high-level Crisis Management Group (CMG) to oversee the airline’s recovery efforts. The disclosure was made to stock exchanges under SEBI’s Regulation 30.
The CMG includes Chairman Vikram Singh Mehta, board members Gregg Saretsky, Mike Whitaker, Amitabh Kant, and CEO Pieter Elbers. The group has been meeting regularly and is being updated constantly by the management on steps being taken to restore operational stability. Multiple telephonic discussions have also been held with board members outside the CMG.
The Board was briefed in detail on the nature and extent of the crisis, which has triggered thousands of delays, large-scale cancellations, and nationwide passenger disruption. IndiGo said the objective of the Board’s interventions is to “address, as quickly as practically possible, the hardships suffered by customers and stakeholders” while restoring operational integrity.
The airline reiterated that it is ensuring refunds on cancellations and offering waivers on cancellation and rescheduling during this period of instability—measures aligned with directives issued by the government.
IndiGo added that its leadership is “doing everything possible” to resolve the crisis and return the airline to normal operations at the earliest.