New Delhi: In a move that underscores the growing appetite for AI-led transformation in traditional industries, Infosys on Tuesday said it has wrapped up a major data overhaul for US-based freight rail operator CSX Corporation.
The Bengaluru-headquartered IT services firm worked with Microsoft to rebuild CSX’s sprawling data architecture, replacing fragmented legacy systems with a single cloud-native platform. The engagement leans heavily on Infosys’ AI-focused Topaz suite and Microsoft’s Fabric and Purview tools.
For CSX, which runs one of the largest rail networks in the United States, the shift is less about technology branding and more about operational clarity. Company executives said the overhaul helped shrink a universe of over 50,000 legacy reports into roughly 1,200 streamlined dashboards and insights that teams can actually use.
People familiar with the project described it as one of the larger data modernisation efforts in the transportation and logistics space. The new system brings governance layers across 28 data domains and more than 170 curated data products, laying the groundwork for predictive maintenance, route optimisation and real-time operational visibility.
John Maio, who heads enterprise data and analytics at CSX, said the company was able to cut thousands of manual hours through automation while creating a structure that encourages wider data use across departments. The transition, he noted, is expected to unlock efficiencies not only in reporting but also in asset management and network planning.
From Infosys’ standpoint, the deal strengthens its positioning in AI-led enterprise transformation, particularly in asset-heavy sectors such as logistics and transportation. Senior executives at the company said the collaboration with Microsoft involved joint architecture planning and early access to certain Fabric capabilities.
Microsoft’s data platform leadership said the project demonstrates how enterprises are moving beyond pilot AI programmes toward embedded, operational use cases.
While financial details of the contract were not disclosed, CSX indicated that the shift has already resulted in annual infrastructure savings, alongside faster time-to-insight for business teams.
For Infosys, which has been sharpening its AI pitch to global clients over the past year, the CSX mandate adds another reference case in the North American market — particularly in industries where digital adoption has historically moved at a measured pace.